www.cocoainterspace.com

25 Mar 2020 at 3:47pm
If you have recently made a claim to Universal Credit or are waiting for your first payment, please do not call us to book appointments. The Job Centre is closed. Please ensure you sign into your online account regularly and check your journal and to do list for any updates on your claim. Please do not respond to this message. For further information, please visit the gov.uk website.


Universal Credit 27 Mar 2020 at 9:40am You attended your phone appointment on Friday

27 March 2020 at 10:00am An agent.

27 Mar 2020 at 9:42am Accept your commitments completed An agent.

27 Mar 2020 at 9:50am Other benefits affecting your Universal Credit.

27 Mar 2020 at 10:45am You attended your appointment on Friday 27 March 2020 at 12:00pm

An agent.


Carol
Wrexham Service Centre
27 Mar 2020 at 11:00am
About reduced payments (sanctions)
yvonne pears


27 Mar 2020 at 11:00am
HMRC are very difficult to deal with, as they use private companies to identify people,,

the coventry city council have no problem identifying people for council tax payments,

yet they obviously do not share payment records with the HMRC,
yvonne pears.

Coventry Cofa Court Jobcentre Plus
9 Nov 2020 at 10:05am
Hi Yvonne, Just to explain that the reasoning behind asking you to spend X amount of hours looking and applying for work, rather than saying 'apply for 25 jobs a week' for example, is that some applications can take hours or even days to complete, whereas some applications just require a click. So to make it fair, we ask that you spend the time, in your case, 20 hours. I hope this helps. Regards, Carol

Coventry Cofa Court Jobcentre Plus
10 Nov 2020 at 10:20am
Good morning 10/11/2020 Unfortunately, due to unforeseen technical issues affecting the Universal Credit system, your Work Coach will be unable to call you for your scheduled interview. We are working hard to correct this issue as quickly as possible. Thank you for your patience, and apologies for any inconvenience this may cause.

Kind regards Universal Credit Trevor


Coventry Cofa Court Jobcentre Plus 5 Nov 2020 at 10:41am
Accept your commitments completed yvonne pears


Coventry Cofa Court Jobcentre Plus
27 Nov 2020 at 12:00pm
MY PRAYER TO PROTECT ME THOSE THAT CAUSE ME INJUSTICE, DUETERONOMY 27:26 cursed be he that confirmeth not, all the words of this Law, to do them, and all the people shall say amen.

18 Feb 2021 at 10:06am
*PLEASE ONLY RESPOND TO THIS MESSAGE IF YOU ARE INTERESTED IN THE ROLES AND WISH TO BE REFERRED TO THE COURSE* DWP will be recruiting for an additional 179 Work Coach roles across Coventry and Warwickshire. Other government departments are also recruiting. To apply for these roles when they are advertised. look at and register with Civil service Jobs. If you have internet access or a phone, National Careers service are running a course to help you apply for these jobs. This will be on line or phone on : Wednesday 24th Feb to Thursday25th Feb . Places are limited and will fill quickly. Please contact me urgently if would like a place on the course. You do not have to do the course to apply for the jobs. You can go directly to Civil service jobs, register an account and then apply for the jobs when they are advertised. Kind regards Carol.​.

18 Feb 2021 at 4:21pm You attended your phone appointment on Thursday 18 February 2021 at 4:20pm An agent


Coventry Cofa Court Jobcentre Plus
28 Feb 2021 at 10:20am
hi jackie, i did'nt receive a text message, for my next appointment. kind regards yvonne pears


yvonne pears 5 Mar 2021 at 10:38am
Hi Yvonne, I have tried calling you today but could not get through. I have been taken off the Universal credit for a while and am now working on Job seekers allowance claims. I have had to change your work coach. I have booked you an appointment with your new work coach and wish you all the best. Kind regards Jackie
Jacqueline

8 Mar 2021 at 3:41pm
Thanks for your message to Jackie. My name is Edward and am going to be your new Work Coach. I know it will be difficult to step into Jackie's shoes, but can promise that you will be

fine with me as well . Talk to you on Thursday Kind regards Edward

11 Mar 2021 at 12:39pm

You attended your phone appointment on Thursday 11 March 2021 at 12:30pm An agent

6 Apr 2021 at 10:24am You attended your phone appointment on Tuesday 6 April 2021 at 10:20am An agent

14 Apr 2021 at 2:57pm
To Edward, on the 6th of April, you assured me that you will speak to your manager about the reasons that I have been given a job coach, prior to my next appointment with yourself, due to the fact that my income is above the threshold, others i know, of whose income is above the threshold are treated differently.
yvonne pears


Coventry Cofa Court Jobcentre Plus
14 Apr 2021 at 3:01pm
Edward, as i am still waiting for your response, this what the MP for the DWP has declared. Universal Credit is Tailored to your situation If you are earning as much as can be Expected,

for example above the threshold of job seekers allowance, you will receive financial support without any other conditions to increase your earnings. yvonne pears

click on individual links below

Coventry Cofa Court Jobcentre Plus
14 Apr 2021 at 5:44pm
Hi Yvonne Thanks for your correspondence. Trust me as your Work Coach that I will sort this out and 
I am to rectify everything for you. Please don't worry all will be in ok. I have contacted your Case Manger 
at Service Centre and believe me this is something that's going be rectified soo and that it will not 
prejudice you in any way and we will sort it out amicably.  I should come back to you by Friday latest to 
let you know the status of your claim. Meanwhile relax and take and take care of yourself. 
Please do not stress yourself over this. Kind regards Edward


16 Apr 2021 at 5:31pm
Hi Yvonne I refer to your query regarding income threshold which I promised to come back to you today. I have looked at your claim, and found out that the income you are referring to, is actually a benefit of £..... a month for renting a room in your house so it is not work.

Income thresholds can only relate to income from working. You are not working at the moment, therefore you haven't met any income threshold, that is why you are required to search for,

and apply for jobs. We will continue to engage you in order to assist you get into paid employment. I am sorry that this may not be what you wanted or expected to hear.

I am readily available at any time as your Work Coach, to assist you in any form, for you to get into employment. If you have any further queries , please do not hesitate to contact me via your journal. Kind regards Edward.


16 Apr 2021 at 6:14pm
actually Edward you are wrong, it is an income, and it is work. It is self employment.

Therefore, I require you to specify exactly, how many hours, of paid work, that you are demending that I, undertake, to receive a tax credit, of £34 per month ?

because a self employed income constituses work. In addition, I require the name of your manager, because I am definitely going to challenge this matter in court. 

yvonne pears


16 Apr 2021 at 6:22pm
Edward, I further require a copy of all of the records that your office hold about me, within the next 14-days, in order to speedily process my claim against the Conservative MP, for the DWP.

i suggest that you notify the MP of a pending court action against her, as it is your duty to to so. Kind regards Yvonne Pears

yvonne pears


16 Apr 2021 at 6:58pm
Edward, you claim that my rental income is a classed as a BENEFIT, instead of an INCOME, meaning that I have to apply for jobs, in order to receive my tax credits even though my

income is above the threshold,

1) in fact an INCOME is the return of money from one's business, labour, or capital invested; gains profits or private revenue, Kind Regards Yvonne Pears


16 Apr 2021 at 7:09pm
Edward, i require the full name of your manager of whom is stating that because my income is

classed as a BENEFIT, and it is above the threshold of job seekers, I am still required to search for work, under the supervision of a job coach,,

2) AN INCOME IS A BENEFIT, therefore, you have not lawfully explained why I am being treated differently to others. Kind regards Yvonne Pears

You can add HTML directly into this element to render on the page.

Just edit this element to add your own HTML. web counter

To-doYour phone appointment to Help you with your claim to universal credit

!WarningIf you are unable to keep this appointment, tell us as soon as possible. You can use your journal or call 0800 328 5644 (Textphone: 0800 328 1344). Calls to 0800 numbers are free from landlines and mobiles.

We'll call you on 
Wednesday 2 June 2021 at 12:00pm

Your appointment is with: Mark

​​Wrexham Service Centre 27 Mar 2020 at 11:00am About reduced payments (sanctions)
yvonne pears

3 Apr 2020 at 12:37pm
We have processed your claim to Universal Credit.
If you wish to claim a New Claim Advance

– you can do this on your account or call us on 0800 328 5644 Carol

24 Apr 2020 at 10:43am Previous earnings from work yvonne pears


Wrexham Service Centre 13 May 2020 at 3:15pm
today,s date is wednesday 13th may 2020, the coventry city council tax office require a copy

of a letter from myself, to prove that i am receiving universal credit, 

i have not received a letter from universal credit, as everything is on line.

could you please explain to me, why the coventry city council, believe that i should have had

a letter from yourselves. kind regards, yvonne pears

1 Jul 2020 at 2:58am Read about commitments
14 May 2020 at 9:51am
Hello, I believe that the council is referring to your payment statement. This can be found on

your Universal Credit account. Go to your home Page, then click on payments. The payment statement is available to view and print. Regards, Universal Credit Michelle

Coventry Cofa Court Jobcentre Plus17 Sep 2020 at 10:30am
Tell us if your work situation has changed.


today is thursday 5th November 2020

[my next Universal Credit Appointment appointment is at

10:30am on Friday 27th November 2020].

thursday 5th November 2020, i received a phone call at 9:43am, 
from my work coach Jackie Sutton,, whom kindly advised me what is the DWP requirements are

for me to receive my entitlement of £34.98 per month from Universal Credit.

the MP for the DWP, requires me to enter into an agreement, to spend 20 hours per week,

looking for work, instead of Declaring Exactly how many jobs, i should be applying for,

and although i do not believe that this is a valid contract, i am given no option, other than to

agree to it. this agreement is open to interpretation, this agreement is less favourable to some people more than others,

i am therefore, going to comply with the DWP agreement, due to the fact that i am

left with no other alternative, yvonne pears

Karen

22 Mar 2020 at 11:04am Contact details completed yvonne pears 

22 Mar 2020 at 11:05am Address completed yvonne pears

22 Mar 2020 at 11:05am Nationality completed yvonne pears

22 Mar 2020 at 11:06am Housing completed yvonne pears

22 Mar 2020 at 11:07am Who lives with you? completed yvonne pears

22 Mar 2020 at 11:07am Work and earnings completed yvonne pears

22 Mar 2020 at 11:08am Savings and investments completed yvonne pears

22 Mar 2020 at 11:08am Income other than earnings completed yvonne pears

22 Mar 2020 at 11:08am Education and training completed yvonne pears

22 Mar 2020 at 11:09am Health completed yvonne pears

22 Mar 2020 at 11:09am Caring for someone completed yvonne pears

22 Mar 2020 at 11:23am Bank account details completed yvonne pears

22 Mar 2020 at 11:25am New claim details were submitted yvonne pears

22 Mar 2020 at 11:42am Confirm your identity completed yvonne pears

22 Mar 2020 at 11:43am Prepare your documents completed yvonne pears

22 Mar 2020 at 11:58am Prepare for your commitments meeting completed yvonne pears

​Book your appointment completed An agent Wrexham Service Centre 

23 Mar 2020 at 9:56am

Type your paragraph here.

Date and time Message Added by
28 May 2021 at 6:51pm
Today's date is friday 28th may 2021 you are unable to keep this appointment, tell us as soon as possible. You can use your journal or call 0800 328 5644 (Textphone: 0800 328 1344). Calls to 0800 numbers are free from landlines and mobiles. We'll call you on Wednesday 2 June 2021 at 12:00pm Your appointment is with: Mark
Show more (visual only) yvonne pears


28 May 2021 at 4:55pm
Its your prerogative as a customer and perfectly within your rights to take up a dispute to who ever you wish. However I am not James, so I cant answer on his behalf. My advice is please kindly phone Universal Credit Service Centre and request to speak to James or respond to his request directly not to me, again, I am not privy to the details. Kind regards

Coventry Cofa Court Jobcentre Plus
28 May 2021 at 4:50pm
Please respond to James directly. He is in a different section from me and there are issues that fall under their remit which they need to deal with. I am not privy to the details. However my advice to you is that you comply with the request, as failure to do so may be detrimental to you. Kind regards. Kind regards Edward.


Coventry Cofa Court Jobcentre Plus
28 May 2021 at 4:47pm
If you check in your to do list, it will record the Work Coach you are booked with. Please log on to your account and the b all the details you require are there. This is the beauty of Universal Credit. Everything is stored electronically. Kind regards Edward.


Coventry Cofa Court Jobcentre Plus
28 May 2021 at 4:44pm
Hi Yvonne All your appointments will record in your to-do-list. Thank you Edward.

Coventry Cofa Court Jobcentre Plus
28 May 2021 at 4:10pm
continued from journal 3 minutes ago, due to being timed out,, To Edward Nyakudya, i require the full name of JAMES, with immediate effect, as he is threatening to close my claim,, i am hereby, on this day Friday 28th May 2021, making it known to you thate i am starting a claim against the MP for the DWP, therefore, stopping my claim during a court dispute, is agains tax the law,, Kind Regards Yvonne Pears
yvonne pears


28 May 2021 at 4:02pm
Todays date is Friday 28th may, To Edward Nyakudya, after much argument over the phone with you today, where you falsely claimed that you have proved that I do not have a working revenue, and that my income is from PENSIONS, and a benefit from Universal Credit, you made my next appointment for JOBSEEKERS 22nd June at 9 am, when i made it clear to you that i am self employed,, now there is a message, on my journal entry, from an unknown source calling himself JAMES, whom is all of a sudden requiring me to provide my PASSPORT, DRIVING LICENCE, OR BIRTH CERTIFICATE, or else he will CLOSE MY CLAIM,, i am not on job seekers, i am self employed, tax credits pay me less than £10 per week,, of which I have been claiming for well over a year,, 
yvonne pears


28 May 2021 at 3:40pm
Todays date is Friday 28th may, To Edward, You made my next appointment with yourself for
yvonne pears


28 May 2021 at 2:03pm
TODAYS DATE IS FRIDAY 28TH MAY 2021 To Edward JUST CONFIRMING MY NEXT APPOINTMENT WITH YOU, THAT YOU MADE WITH ME OVER THE PHONE TODAY,, THIS IS THE TEXT THAT YOU SENT TO MY PHONE TODAY, yvonne, you have a Universal Credit phone appointment at 9:00am on Tuesday 22 June 2021. Sign in to your account for details.
yvonne pears


28 May 2021 at 1:59pm
Hi Yvonne You should not ignore this message. If you do not answer but have not asked us to rearrange it may result in your payment of Universal Credit being suspended, your claim being closed and any overpayment of UC being recovered from you. Your claim began during the beginning of the COVID19 pandemic, during this time rules were temporarily changed to make claiming Universal Credit easier. We are now revisiting parts of claims verified during this period to obtain further information for full verification and to ensure your claim is being paid correctly. Your ID was verified under the eased rules, as such we need additional information from you to fully verify your ID, I will be calling you on 02/06/21 at 12:00pm with regards to your Universal Credit claim. You will be able to see this appointment on your account. If the time of the call is unsuitable please leave a message on your journal with a time that is suitable. I will be calling from an 0800 number or a local or withheld number, and I will call the contact telephone number showing on your claim, please check the number is correct. Please have the following documents to hand – Photographic ID, such as passport or driving licence, or your birth certificate as you may need them. Kind regards, James


28 May 2021 at 12:32pm You attended your phone appointment on Friday 28 May 2021 at 12:20pm An agent


24 May 2021 at 10:05am
Todays date is Monday 24th May 2021 To Edward, I sent the notice below, to you on THURSDAY 20TH MAY 2021, of which you are caiming is time comatose, yet you never said this, when YOU have continuously and falsely accused me of missing an appointment since April,, therefore THURSDAY 20TH MAY, NOTICE TO YOU, below still stands,, Edward, i suggest that you provide me with Seema,s full name, and the name of the anonymous AGENT, in the next 7-days, unlrss you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey Edward, you claim you want to discuss this when you phone me, please take note, I REQUIRE THEMAIL INFORMATION, IN WRITING ON MY JOURNAL, Kind Regards Yvonne Pears Todays date is Saturday 22 May 2021 To Edward, I sent the notice below, to you on THURSDAY 20TH MAY 2021, of which you are caiming is time comatose, yet you never said this, when YOU have continuously and falsely accused me of missing an appointment since April,, therefore THURSDAY 20TH MAY, NOTICE TO YOU, below still stands,, Edward, i suggest that you provide me with Seema,s full name, and the name of the anonymous AGENT, within the next 7-days, unlrss you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey EDWARD, you say that you want ton discuss this on Friday, when you phone me,, PLEASE NOTE FRIDAY IS OUT OF TIME, AND I REQUIRE THIS INFORMATION IN WRITING, ON MY JOURNAL , thank you kind regards Yvonne Pears


24 May 2021 at 9:31am
Hi Yvonne It is your right as customer if you wish to take the issue up. Thank you. Kind regards Edward.

 Send reply Edward

Coventry Cofa Court Jobcentre Plus
24 May 2021 at 9:30am
Hi Yvonne You have an appointment on Friday 28 May 2021 at 12:20pm. If you have any issues please lets discuss them then . Kind regards Edward.

 Send reply Edward

Coventry Cofa Court Jobcentre Plus
22 May 2021 at 6:45pm
Todays date is Saturday 22 May 2021 To Edward, I sent the notice below, to you on THURSDAY 20TH MAY 2021, of which you are caiming is time comatose, yet you never said this, when YOU have continuously and falsely accused me of missing an appointment since April,, therefore THURSDAY 20TH MAY, NOTICE TO YOU, below still stands,, Edward, i suggest that you provide me with Seema,s full name, and the name of the anonymous AGENT, within the next 7-days, unlrss you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey.mp@parliament.uk
Show more (visual only) yvonne pears


22 May 2021 at 6:39pm
Todays date is Saturday 22 May 2021 To Edward, I sent the notice below, to you on Friday 21st May 2021, of which you are caiming is time comatose, yet you never said this, when YOU have continuously and falsely accused me of missing an appointment since April,, therefore FRIDAY 21st MAY, NOTICE TO YOU, below still stands,, Edward, i suggest that you provide me with Seema,s full name, and the name of the anonymous AGENT, within the next 7-days, unlrss you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey.mp@parliament.uk
Show more (visual only) yvonne pears


Coventry Cofa Court Jobcentre Plus
21 May 2021 at 5:54pm
Hi Yvonne As I said I will not dwell on details that are now time comatose. Please attend your appointment by phone on 28 May as booked. All details of this appointment are in your to-do-list .Thank you. Kind regards Edward.

Coventry Cofa Court Jobcentre Plus
20 May 2021 at 5:54pm
Todays date is Thursday 20th May 2021, Edward, i suggest that you provide me with Seema,s full name, and the name of the anonymous AGENT, within the next 7-days, unless you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey.mp@parliament.uk Kind regards Yvonne Pears
yvonne pears


20 May 2021 at 5:39pm
Todays date is Thursday 20th May 2021, Edward, you are claiming that seema, your manager gave me her full name, and she has now moved on to another office, Edward this is another false allegation that you have made against me, of which I have evidence of ,, In addition you falsely accused me of missing an appointment that was made by an AGENT, of whose name you are required to provide to me, because you have used this annonymous AGENT, to try and fraudulently close my claim,, Edward, i hereby, REQUIRE YOU, to provide me with the full name of the AGENT, and SEEMA'S full name, within the next 7-Days, kind regards Yvonne Pears


20 May 2021 at 5:36pm
Todays date is Thursday 20th May 2021, Edward, you are claiming that seema, your manager gave me her full name, and she has now moved on to another office, Edward this is another false allegation that you have made against me, of which I have evidence of ,, In addition you falsely accused me of missing an appointment that was made by an AGENT, of whose name you are required to provide to me, because you have used this annonymous AGENT, to try and fraudulently close my claim,, Edward, i hereby, REQUIRE YOU, to provide me with the full name of the AGENT, and SEEMA'S full name, within the next 7-Days, kind regards Yvonne Pears


Coventry Cofa Court Jobcentre Plus 20 May 2021 at

5:10pm Hi Yvonne As your Work Coach ,I would like to encourage you to focus on issues that are beneficial in your job search journey, because i don't see how speaking to booking Agents and Managers is going to help your cause. We have tried our best to resolve this issue pretty much your way, but it seems there is no plausible resolution on sight ,as we keep on going round in circles yet there are no intractable issues at all. Please focus on job search. Attend your appointments as is required ,and in the continuum, as your Work Coach, will be assisting you in every way, not instead of us getting embellished in details that do not help the very cause why you are claiming Universal Credit benefit. In a synopsis, my Manager contacted you twice , trying to resolve this, but you were not forthcoming. Instead you started asked her to confirm herself despite her telling you who she was and confirming that she was my line Manager. I did not understand the essence of this. If you go on your journal message of 19 Apr 2021 at 10:58am and on 26 Apr 2021 at 3:59pm, you will again see her full name including her surname where she was trying to reach out to you. . Still you wanted her to confirm herself. I am not sure how intended her do to it other than that?

Seema has now moved to another section ,and i have a new Line Manager who is not privy to these details.

We need a solution focused engagement. As such have since booked you a new appointment , please do attend, and lets move forward. Kind regards Edward.



20 May 2021 at 5:30pm
Hi Yvonne As your Work Coach ,I would like to encourage you to focus on issues that are beneficial in your job search journey, because i don't see how speaking to booking Agents and Managers is going to help your cause. We have tried our best to resolve this issue pretty much your way, but it seems there is no plausible resolution on sight ,as we keep on going round in circles yet there are no intractable issues at all. Please focus on job search. Attend your appointments as is required ,and in the continuum, as your Work Coach, will be assisting you in every way, instead of us getting embellished in details that do not help the very cause why you are claiming Universal Credit benefit. In a synopsis, my Manager contacted you twice , trying to resolve this, but you were not forthcoming. Instead you started asked her to confirm herself despite her telling you who she was and confirming that she was my line Manager. I did not understand the essence of this. If you go on your journal message of 19 Apr 2021 at 10:58am and on 26 Apr 2021 at 3:59pm, you will again see her full name including her surname where she was trying to reach out to you. . Still you wanted her to confirm herself. I am not sure how intended her do to it other than that? Seema has now moved to another section i have a new Line Manager who is not privy to these details. We need a solution focused engagement. As such have since booked you a new appointment , please do attend, and lets move forward. Kind regards Edward.


Coventry Cofa Court Jobcentre Plus
20 May 2021 at 5:22pm
Coventry Cofa Court Jobcentre Plus 20 May 2021 at 5:10pm Hi Yvonne As your Work Coach ,I would like to encourage you to focus on issues that are beneficial in your job search journey, because i don't see how

speaking to booking Agents and Managers is going to help your cause. We have tried our best to resolve

this issue pretty much your way, but it seems there is no plausible resolution on sight ,as we keep on

going round in circles yet there are no intractable issues at all. Please focus on job search. Attend your appointments as is required ,and in the continuum, as your Work Coach, will be assisting you in every way,

not instead of us getting embellished in details that do not help the very cause why you are claiming Universal Credit benefit. In a synopsis, my Manager contacted you twice , trying to resolve this, but you were not forthcoming. Instead you started asked her to confirm herself despite her telling you who she was and confirming that she was my line Manager. I did not understand the essence of this. If you go on your

journal message of 19 Apr 2021 at 10:58am and on 26 Apr 2021 at 3:59pm, you will again see her full name including her surname where she was trying to reach out to you. .

Still you wanted her to confirm herself. I am not sure how intended her do to it other than that?

Seema has now moved to another section ,and i have a new Line Manager who is not privy to these details. We need a solution focused engagement. As such have since booked you a new appointment , please do attend, and lets move forward. Kind regards Edward.
Show more (visual only) yvonne pears
20 May 2021 at 5:14pm


Coventry Cofa Court Jobcentre Plus
20 May 2021 at 5:10pm
Hi Yvonne As your Work Coach ,I would like to encourage you to focus on issues that are beneficial in your job search journey, because i don't see how speaking to booking Agents and Managers is going to help your cause. We have tried our best to resolve this issue pretty much your way, but it seems there is no plausible resolution on sight ,as we keep on going round in circles yet there are no intractable issues at all. Please focus on job search. Attend your appointments as is required ,and in the continuum, as your Work Coach, will be assisting you in every way, not instead of us getting embellished in details that do not help the very cause why you are claiming Universal Credit benefit. In a synopsis, my Manager contacted you twice , trying to resolve this, but you were not forthcoming. Instead you started asked her to confirm herself despite her telling you who she was and confirming that she was my line Manager. I did not understand the essence of this. If you go on your journal message of 19 Apr 2021 at 10:58am and on 26 Apr 2021 at 3:59pm, you will again see her full name including her surname where she was trying to reach out to you. . Still you wanted her to confirm herself. I am not sure how intended her do to it other than that? Seema has now moved to another section ,and i have a new Line Manager who is not privy to these details. We need a solution focused engagement. As such have since booked you a new appointment , please do attend, and lets move forward. Kind regards Edward.


Coventry Cofa Court Jobcentre Plus
19 May 2021 at 7:30pm
Todays date is Wednesday 19th May 2021, To Edward, You claim that i missed an appointment on 22nd April 2021, 19 Apr 2021 at 3:33pm Appointment changed: Your appointment on Saturday 1 May 2021 at 9:00am

was rebooked for Thursday 22 April 2021 at 2:00pm. An agent EDWARD, YOU did not send this alleged appointment to my phone,, this alleged appointment was put on my journal by an anonymous AGENT,,

therefore, EDWARD, i formally require YOU provide me with the full name of the AGENT, whom has acted

in place of you,, i require the name of the anonymous AGENT, in writing, prior to your appointment with me,, Kind Regards Yvonne Pears



19 May 2021 at 6:44pm
Todays date is Wednesday 19th May 2021 Edward, i again will ask you to confirm the name of your MANAGER,

of which you have continually refused to provide me with. Kind regards Yvonne Pears

19 May 2021 at 6:38pm
Today is Wednesday the 19th may, To Edward, You are again falsely claiming that I missed an appointment

on the 22nd April 2021, when you had clearly made an appointment for me only 2-days earlier, for Saturday

the first of May, of which you changed to 22nd of April, without the required notice period,, EDWARD, your actions in regard to myself, are n noted,, Kind Regards Yvonne Pears Today is Wednesday the 19th may,

To Edward, You are again falsely claiming that I missed an appointment on the 22nd April 2021, when you

had clearly made an appointment for me only 2-days earlier, for Saturday the 1st may 2021,, you changed

my appointment, without due notice, and without my agreement, and then proceeded to claim that i had

missed an alleged appointment with you,, Edward, your actions are noted, Kind regards Yvonne Pears



19 May 2021 at 12:52pm
Hello ….Yvonne You did not attend your phone appointment by phone today… Thursday 22 April 2021

at 2:00pm ….… Attending your appointments is something you agreed to do in return for receiving Universal Credit. You must contact me as soon as possible to discuss why you did not attend. You can do this through

your journal. I will attempt to call you again in the next coming days. Meanwhile I have rebooked your appointment to…. Friday 28 May 2021 at 12:20pm. When I call, the number will be from a withheld number

or 08000 232635 or a local number. Please ensure your contact telephone number on your claim is correct

as this is the number we will contact you on. If you do not attend your appointments, without what we

believe is a good reason, your payment could be affected. Kind regards Edward.

Coventry Cofa Court Jobcentre Plus
4 May 2021 at 5:03pm
To Seema, I hope you enjoyed your bank holiday weekend. Seema, it is of no relevance that you are the

only Seema, in the Coventry DWP, you are still required to fully identify yourself, prior to phoning

members of the public. Kind regards Yvonne Pears .

30 Apr 2021 at 4:18pm
Hi Yvonne, Im an the only Seema in Cofa Court Jobcentre.
Seema


Coventry Cofa Court Jobcentre Plus
28 Apr 2021 at 9:48am
Hello Seema, I did not see a reply icon, on Edwards message board, and there was no email address or

any other contact details. Seema, to confirm who you are, I require your full name, so that i know whom i will be dealing with, thank you. Kind regards Yvonne Pears

26 Apr 2021 at 3:59pm
Hi Yvonne, I am Edwards Line Manager. I have tried to contact you, I would like to try and help resolve
the query you have. could you please give me a suitable time to call you. Kind Regards Seema



19 Apr 2021 at 10:58am Edward, Seema allegedly sent me the message below, on YOUR message board,

with no reply icon. I require you to verify if this is your manager, and provide me with her FULL NAME.

Kind regards Yvonne Pears


19 Apr 2021 at 10:58am Hi Yvonne, I hope you are well! I am Edwards Line Manager Seema, could you please give me a suitable time to call you. Kind Regards Seema



23 Apr 2021 at 2:35pm
Edward, i require you to provide me with the name of the agent, and their contact deatails whom claimed

that I did not attend a 22 April appointment . Kind regards Yvonne Pears 22 April 2021 at 2:21pm You did

not attend your phone appointment on Thursday 22 April 2021 at 2:00pm An agent2021 at 2:21pm You

did not attend your phone appointment on Thursday 22 April 2021 at 2:00pm An agent
Show more (visual only) yvonne pears


23 Apr 2021 at 2:28pm
Edward, you were bombarding me with text messages on the 19th of April, from 8:07am , to sign in and

check any new entries, and there were none After I stopped repeatedly checking, at 3:33pm you changed

my may 1st appointment, to the 22nd of April, of which is not acceptable behaviour. This is duly noted.

Kind regards Yvonne Pears



23 Apr 2021 at 2:18pm
Edward, AFTER I ACCEPTED THE 1ST OF MAY APPOINTMENT, YOU BOMBARDED ME WITH TEXT MESSAGES

TO KEEP ON SIGNING IN AND CHECK YOUR MESSAGES. EVERY TIME I DID THIS, NOTHING HAD CHANGED,

AND IT WAS ONLY AFTER I STOPPED CONTINUALLY SIGNING IN, THAT YOU CHANGED MY APPOINTMENT.

19 Apr 2021 at 3:33pm Appointment changed: Your appointment on Saturday 1 May 2021 at 9:00am was rebooked for Thursday 22 April 2021 at 2:00pm.
Show more (visual only) yvonne pears


23 Apr 2021 at 2:11pm
SMS 08:07 yvonne, you have a Universal Credit phone appointment at 9:00am on Saturday 1 May 2021.

Sign in to your account for details.
yvonne pears


23 Apr 2021 at 2:05pm
Edward , i never had an appointment with your MANAGER, 19 Apr 2021 at 10:58am

Hi Yvonne, I hope you are well! I am Edwards Line Manager Seema, could you please give me a suitable

time to call you. Kind Regards Seema Seema Coventry Cofa Court Jobcentre Plus
Show more (visual only) yvonne pears


23 Apr 2021 at 1:19pm
We'll call you on  Saturday 1 May 2021 at 9:00am Your appointment is with: Gurdy
yvonne pears


23 Apr 2021 at 1:18pm
We'll call you on  Saturday 1 May 2021 at 9:00am Your appointment is with: Gurdy
yvonne pears


23 Apr 2021 at 1:13pm
2021 at 1:11pm you text me an appointment for the 1st of May,and now you have removed it, yvonne,

you have a Universal Credit phone appointment at 9:00am on Saturday 1 May 2021.

Sign in to your account for details. I signed into my account, and this was confirmed.

Then you kept bombarding me with messages to sign into my account again, and nothing had changed.

WHY HAVE YOU REMOVED IT, kind regards Yvonne Pears
Show more (visual only) yvonne pears


23 Apr 2021 at 1:11pm
you text me an appointment for the 1st of May,and now you have removed it, yvonne, you have a

Universal Credit phone appointment at 9:00am on Saturday 1 May 2021. Sign in to your account for details. I signed into my account, and this was confirmed. Then you kept sending me messages to sign into my

account WHY HAVE YOU REMOVED IT, kind regards Yvonne Pears



22 Apr 2021 at 2:25pm
Hello ….Yvonne You did not attend your phone appointment by phone today… Thursday 22 April 2021 at 2:00pm ….… Attending your appointments is something you agreed to do in return for receiving Universal Credit. You must contact me as soon as possible to discuss why you did not attend. You can do this through your journal. I will attempt to call you again in the next coming days. When I call, the number will be from a withheld number or 08000 232635 or a local number. Please ensure your contact telephone number on your claim is correct as this is the number we will contact you on. If you do not attend your appointments, without what we believe is a good reason, your payment could be affected. Kind regards Edward


Coventry Cofa Court Jobcentre Plus
22 Apr 2021 at 2:21pm You did not attend your phone appointment on Thursday 22 April 2021 at 2:00pm An agent
22 Apr 2021 at 2:03pm
Hi Yvonne I tried to call you today to discuss your claim to Universal Credit, but you were unavailable as your mobile diverts straight to voice messaging system without ringing. I will call again. I When I call you my number will be from a withheld number or 08000 232635, or a local number. Can you please check the number you have given us on your claim for Universal Credit is correct and make yourself available? You may also send me a journal message if you are back on line before then. Please kindly note that you agreed to answer your booked appointment by and failure to do this may affect your entitlement to universal credit. Kind regards Edward


Coventry Cofa Court Jobcentre Plus
20 Apr 2021 at 6:20pm
Hi Yvonne You requested to speak to my Manager, and I promised that she would get in touch with you. She did so, and sent you a message to find out when it would be convenient for her to speak to you, but you haven't responded. Could you please let her know when she can speak to you? Kind regards Edward.

Coventry Cofa Court Jobcentre Plus
19 Apr 2021 at 3:33pm Appointment changed: Your appointment on Saturday 1 May 2021 at 9:00am was rebooked for Thursday 22 April 2021 at 2:00pm. An agent
19 Apr 2021 at 10:58am
Hi Yvonne, I hope you are well! I am Edwards Line Manager Seema, could you please give me a suitable time to call you. Kind Regards Seema

Coventry Cofa Court Jobcentre Plus
19 Apr 2021 at 9:28am
Hi Yvonne As I promised, my Manager will definitely phone you this morning. May I kindly request you to be a little bit patient. Kind regards Edward.

Coventry Cofa Court Jobcentre Plus
18 Apr 2021 at 10:22am
Edward, i again will ask you to confirm the name of your MANAGER, of which you have continually refused to provide me with. Now you are stating that you will ask your MANAGER to phone me on Monday morning, again without providing me with the name of the said MANAGER whom you want me to speak to over a random phone call. Your actions clearly do not comply with normal procedures, of which is noted. Kind regards Yvonne Pears
yvonne pears


17 Apr 2021 at 10:31pm
Edward, NO you have not answered all of my questions, and I have the records to prove it. I also require your manager's full name. Kind regards Yvonne Pears
yvonne pears
17 Apr 2021 at 12:40pm
Hi Yvonne I have responded to every query. I have also phoned you twice and you did not respond. However , I will ask my Manager to speak to you first thing on Monday. Kind regards Edward.


Coventry Cofa Court Jobcentre Plus
17 Apr 2021 at 10:55am
Edward, as you have not responded to my written questions, and you have not text me, to verify what your intentions are, would you prefer me to take this matter up directly with , Thérèse Coffey House of Commons London SW1A 0AA Phone: 020 7219 7164 Email: therese.coffey.mp@parliament.uk Kind regards Yvonne Pears


17 Apr 2021 at 10:32am
Hello ….Yvonne You did not attend your phone appointment by phone today… I have phone you twice at different times but I was unable to get through to you. Meanwhile I have rebooked your appointment to…. Saturday 1 May 2021 at 9:00am the number will be from a withheld number or 0800 023 2635, or a local number. Please ensure your contact telephone number on your claim is correct as this is the number we will contact you on. Kind regards Edward.